Long webpage alert! KEEP READING if you have C3's FORCEFIELD NXT Handguards on your bike (or are just curious to see how we deal with our mess-ups and take care of our customers).
We won't be surprised if the top 10% or so of you aggressive tree riders experience cracked shields. Of course, this is not acceptable and not up to our high standards...
Our response is twofold:
WHAT DO YOU NEED TO DO?
If you bought your handguards through any of our great dealers, get in touch with them - your handguards are en route to their shop and they would love to help you out.
If you bought your handguards from c3powersports.com, check the email you used to place the order for a message from Ty with instructions and links (that's probably how you got here). It's quick and easy! A few other things first:
FYI - All orders shipped since January 7th included a set of shields in the colour you wanted (for your photoshoot!) plus a set of the updated all-black shields with grey inserts (for the actual riding!) (BLK-GRY were the only colours rushed through for the "second batch" but a "third batch" in all colours is already underway). (If you do prefer to have the strong version in your first choice of colour, please reach out in a month or so, once we've taken care of everyone else.)
Once your Product Update replacement shields arrive, you MUST destroy/recycle the original shields with the stripes. Again, please DON'T try to sell them or pass them on to your buddies.
If your shields crack, you're advised to remove them from your bike as there may be sharp edges.
Additionally, thanks to our customers for your business and for your understanding! We appreciate you and will always try our hardest for you.
Finally, if this all makes sense and you are one of the folks we sent shields to between Dec 21 and Jan 7, please go ahead and click below to arrange your Product Update handguards today!
One other thing to mention, if you have Shield Expanders you probably noticed that the fit with NXT shields is unfortunately not great. New Shields Expanders are in the works but in the meantime you may find the tips and tricks in this guide helpful: